In response to recent media releases in the UK our COYO UK Licensee has put out the following statement to reassure our COYO community.
The claims made by Pret are unfounded. The dairy-free product we provided to Pret in December 2017, at the time of this tragedy, is not linked to the product we recalled in February 2018. The product recalled in 2018 was made with a contaminated raw material that was only supplied to us in January 2018.
Pret’s inability to provide us with a batch code, despite several requests, has severely limited our ability to investigate this further.
In February 2018, working closely with Bexley local Authority and the FSA, we issued a precautionary product recall after trace amounts of dairy ingredients were identified in materials used to make our product. This contamination was traced to a third-party supplier who we no longer work with.
This product withdrawal only effected product produced in the UK as COYO Australia and COYO US sources from a different supply base not effected by the cross contamination.
We have always taken food safety and allergen control extremely seriously. As a consequence of the UK withdrawal COYO has tightened its controls to now test all ingredients prior to use through a third party, even where suppliers guarantee them to be free of dairy protein. All COYO manufacturing facilities are solely dairy-free and do not produce any dairy products, which makes our allergen control even more robust.
Being dairy-free sits at the heart of everything we do and we’ve always taken great care to ensure we provide our customers with high-quality, dairy-free products, made in our own dairy-free factory.
COYO will continue to cooperate with all authorities and assist the inquest in finding the true cause. We urge all parties to work together, and not to speculate on the cause of this tragic death which is unknown as far as we are aware and is still being investigated by the Coroners court.